{"id":6,"date":"2012-04-17T15:54:48","date_gmt":"2012-04-17T19:54:48","guid":{"rendered":"http:\/\/jennyhoneycutt.com\/portfolio\/?page_id=6"},"modified":"2023-03-06T14:01:56","modified_gmt":"2023-03-06T19:01:56","slug":"resume","status":"publish","type":"page","link":"https:\/\/jennyhoneycutt.com\/portfolio\/resume\/","title":{"rendered":"Resume"},"content":{"rendered":"\n

Jenny Honeycutt<\/strong><\/h3>\n\n\n\n

Charlotte, NC, area | 704.315.5877<\/p>\n\n\n\n

Summary<\/h5>\n\n\n\n

Creative and technical communicator who is passionate about creating content that meets audience and client needs. If you\u2019re looking for a professional communicator who has demonstrated a remarkable ability to adapt to any audience and channel, you’ve found your match.
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Proven expertise<\/p>\n\n\n\n

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  • Writing and editing<\/li>\n\n\n\n
  • Communicating across diverse audiences<\/li>\n\n\n\n
  • Working with a team as well as independently<\/li>\n\n\n\n
  • Thinking critically<\/li>\n\n\n\n
  • Creatively solving problems<\/li>\n\n\n\n
  • Interacting with senior executives<\/li>\n<\/ul>\n<\/div>\n\n\n\n
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    Core skills<\/p>\n\n\n\n

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    • Content strategy<\/li>\n\n\n\n
    • Business requirements analysis<\/li>\n\n\n\n
    • Document design<\/li>\n\n\n\n
    • User-centered design methodology<\/li>\n\n\n\n
    • Usability testing<\/li>\n\n\n\n
    • Information architecture<\/li>\n\n\n\n
    • Information design<\/li>\n\n\n\n
    • Project management<\/li>\n<\/ul>\n<\/div>\n\n\n\n
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      Tools knowledge<\/p>\n\n\n\n

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      • Adobe Creative Suite<\/li>\n\n\n\n
      • Axure<\/li>\n\n\n\n
      • Content management systems (CMS)<\/li>\n\n\n\n
      • Microsoft Office<\/li>\n\n\n\n
      • Microsoft SharePoint<\/li>\n\n\n\n
      • Microsoft Visio<\/li>\n\n\n\n
      • TechSmith Camtasia<\/li>\n\n\n\n
      • Web analytics software<\/li>\n\n\n\n
      • Basic HTML\/CSS\/XML<\/li>\n<\/ul>\n<\/div>\n<\/div>\n\n\n\n
        Experience<\/strong><\/h5>\n\n\n\n

        Bank of America | Retail Banking | Communications Manager | June 2022 – present<\/strong><\/p>\n\n\n\n

        Provide writing, editing, strategic communication management and project management to the Retail Banking Business Support Management and Compliance team.<\/p>\n\n\n\n

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        • Plan and execute communications for nine lines of business within Home Loans by working closely with process designers and designated risk governors<\/li>\n\n\n\n
        • Mitigate risk for the company by communicating critical updates and processes to Home Loans employees (15k+ employees)<\/li>\n\n\n\n
        • Write, edit and distribute Home Loans operational communications, including Knowledge Shares, Quick News, Action Alerts, System Outages, business continuity emails, crisis communications, and other ad-hoc messaging<\/li>\n\n\n\n
        • Write, edit and distribute Retail Banking executive and employee engagement messaging<\/li>\n\n\n\n
        • Ensure brand and style compliance<\/li>\n\n\n\n
        • Provide project management for organizational priorities, including routine process improvements<\/li>\n\n\n\n
        • Maintain SharePoint and shared drive documentation and partner access<\/li>\n\n\n\n
        • Manage the Retail Banking and Consumer Lending mailboxes<\/li>\n<\/ul>\n\n\n\n

          Bank of America | HR Communications Manager | November 2020 \u2013 June 2022<\/strong><\/p>\n\n\n\n

          Manage content added to the HR communications system of record, HR Connect. Plan, write, and edit global and regional announcements, news articles, content pages, dashboard widgets, and more to ensure information about the bank’s benefits and programs is accessible to teammates. Work with internal partners and communications teams to ensure accuracy, timeliness, and inclusiveness of all content.<\/p>\n\n\n\n

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          • Managed the HR Connect editorial calendar\n
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            • Created new editorial calendar using Excel, which allowed the team to visually identify gaps in planned communications across US and global regions<\/li>\n<\/ul>\n<\/li>\n\n\n\n
            • Cultivated strong relationships with business partners and subject matter experts to ensure communications are impactful to employees where they are in life today and where they\u2019ll be in the future<\/li>\n\n\n\n
            • In 2021, managed 809 HR Connect tickets through the content governance process with a service-level agreement of two business days\n
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              • 292 news articles<\/li>\n\n\n\n
              • 517 content tickets (static content, seasonal pages, notifications, My Dashboard and Total Rewards)<\/li>\n<\/ul>\n<\/li>\n\n\n\n
              • In 2020 and 2021, developed and executed communication plan for Total Rewards, for which more than 160k US-based teammates are eligible\n
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                • Served as project manager, content strategist and writer for all communication tasks and milestones, including working with Benefits, Compensation, Local Markets Organization, Legal, Risk, Compliance and Enterprise Creative Solutions partners to deliver on time and on budget<\/li>\n\n\n\n
                • Deliverables included employee emails, executive emails and talking points, Flagscape and HR Connect articles, action items, notifications, takeover graphics and multiple executive presentations<\/li>\n<\/ul>\n<\/li>\n\n\n\n
                • Developed and implemented overall HR Connect content strategy and governance process<\/li>\n\n\n\n
                • Wrote and edited content for global and regional HR Connect pages<\/li>\n\n\n\n
                • Wrote and edited the HR Connect digital style guide<\/li>\n\n\n\n
                • Ensured brand and style compliance<\/li>\n\n\n\n
                • Provided additional writing and proofing support as needed, including supporting Covid-19 vaccination communications<\/li>\n<\/ul>\n\n\n\n

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                  Bank of America | Communications Lead | June 2019 \u2013 November 2020<\/strong><\/p>\n\n\n\n

                  Led communications for the GT&O Horizontal Program Management team. Responsible for developing and delivering communications for GT&O learning programs, including Boot Camp, Continuous Learning, and Year Up. Key focus of these education programs is to deepen core acumen and drive continuous learning across GT&O (90K+ employees).<\/p>\n\n\n\n